Return & Refund Policy
If you are a consumer (i.e. purchasing outside the scope of your trade or business), you have a right to withdrawal from your purchase contract within a certain time frame following your order. In this document, we set out the terms under which you can choose to do so.
Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform our fulfillment partner (Bright Market, LLC d/b/a FastSpring, 801 Garden Street, Santa Barbara, CA 93101, USA, email: cancellation_eu@FastSpring.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Model withdrawal form. Complete and return this form only if you wish to withdraw from the contract.
To Bright Market LLC d/b/a FastSpring 801 Garden Street Santa Barbara CA 93101 USA Email: cancellation_eu@FastSpring.com I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: ________________________________________________________________________________ Ordered on (*) / received on (*): ________________________________ Name of consumer(s): ____________________________________ Address of consumer(s): ________________________________________________________________________________ ________________________________________________________________________________ ________________________________________________________________________________ Signature of consumer(s) (only if this form is notified on paper): ________________________________________ Date: ______________________ (*) Delete where inapplicable